Wednesday, 22 June 2011

User Profile Sync provisioning remains in ‘Starting’ status (stops at ULS Eventid 9qh1 ILM Configuration: Configuring Certificate)

Chances are you've had problems getting the the SharePoint 2010 User Profile Synchronisation service to provision. 
Changes are you've read Spence Habar's 'Rational Guide' to implementing the UPS' and tried some of his troubleshooting tips.
If you've tried to provision the service multiple time you've probably also come across Paul Culmsee's informative (and witty) post 'More User Profile Sync issues in SP2010: Certificate Provisioning Fun' about deleting ForeFrontIdentityManager certificates in the computer context.
If you've done this and your UPS is still getting stuck in the state of starting, this post might help you out.
If you're at this point we trust that you are using the ULSviewer and filtering by category 'User Profiles' because you need to watch what's going on during the provisioning process for errors.
If you find that the provisioning process fails to advance after logging the the ULS event 9qh1 ILM Configuration: Configuring Certificate then this post might be able to help you.
22-06-2011 6-20-54 PM
Basically you need to delete the Forefrontidentitymanager certificates from both the Trusted Root Certification Authority
AND the Personal Certificates folder
After you’ve done this and stopped the provisioning process (stop-spserviceinstance) make sure you do an IISRESET and then restart the SharePoint timer service.
Run the UPS provisioning again and see how you go.
Good luck!


  1. Thanks!
    This post was my exact problem.

  2. Is there any way to stop UPS from creating more certificates. Every time we need to reboot the server, UPS will not automatically start and we have to go in an delete the certificates.

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